🆘 How to Submit a Support Ticket

🆘 How to Submit a Support Ticket

Welcome to the Beacon College Help Center!
If you're a new user and need assistance, submitting a support ticket is quick and easy.

đź“Ť Where to Submit a Ticket

All support requests should be submitted through our official ticket submission portal:
This portal is the fastest way to get help from our IT and support teams.


📝 What You’ll Need

When submitting a ticket, please be ready to provide:
  1. Your name and email address
  2. A brief description of the issue
  3. Any screenshots or error messages (if applicable)

⏱️ Expected Turnaround Times

Priority Level
Examples
Initial Response
Resolution Target
Critical (P1)
Network outage, system-wide failure
Within 1 hour
Same business day
High (P2)
Major service disruption, affecting multiple users
Within 4 hours
1 business day
Medium (P3)
Individual user issues, software errors
Within 1 business day
2–3 business days
Low (P4)
General inquiries, minor issues
Within 2 business days
3–5 business days

Notes
Please note: These are estimated timeframes. Actual resolution times may vary depending on ticket volume and complexity.

âś… What Happens Next?

Once you submit your ticket:
  1. You’ll receive a confirmation email.
  2. Our support team will review your request.
  3. You’ll be contacted via email with updates or a resolution.

đź’ˇ Need Help Accessing the Portal?

If you're having trouble accessing get-help.beaconcollege.edu, please contact the IT department directly or visit the Help Desk in person.

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